Return Policy for Quonix.xyz

At Quonix.xyz, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process easy for you. Please read the following guidelines to understand our return policy.

Eligibility for Returns

We accept returns for products within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. If the product shows signs of use, damage, or tampering, it may not be eligible for a return.

How to Initiate a Return

To start a return, please contact our customer service team at support@quonix.xyz with your order number and a description of the product you wish to return. We will provide you with detailed instructions on how to send the item back to us.

Return Shipping

Customers are responsible for return shipping fees, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure that your return reaches us securely.

Refunds and Exchanges

Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be issued to your original payment method. Refunds may take up to 7-10 business days to process, depending on your bank or payment provider.

If you prefer to exchange an item instead of receiving a refund, please contact us and we will arrange the exchange process.

Non-returnable Items

Certain items are non-returnable, including but not limited to personal care products, makeup items, and gift cards. These items are exempt from our return policy for hygiene and safety reasons.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will offer a full refund or send a replacement at no extra charge.

Contact Us

If you have any further questions or concerns regarding our return policy, please feel free to reach out to us at admin@quonix.xyz. We are here to assist you and ensure your experience with Quonix.xyz is as smooth as possible.